Security training consultancy
professional training and security consultancy
First aid
Delivering First Aid training you can trust. , ensuring every learner gains real-world confidence to act in emergencies.
We deliver professional First Aid training for individuals and organisations across the UK. Our courses are designed to equip learners with the skills and confidence to respond effectively in real-life emergencies — whether at work, at home, or in the community. Delivered by experienced, fully qualified instructors, our training meets the latest Health and Safety Executive (HSE) standards and includes engaging, practical sessions tailored to your environment. Whether you need Emergency First Aid at Work, First Aid at Work, or Paediatric First Aid, our Highfield-certified programmes ensure quality, compliance, and peace of mind.
Customer Service
Build essential communication and problem-solving skills with this Customer Service course. Learn how to deliver professional, positive customer experiences that boost satisfaction and loyalty in any workplace.
The Customer Service course is designed to help learners develop the practical communication and interpersonal skills needed to deliver exceptional customer care in any industry. This course covers key areas such as effective communication, active listening, handling complaints, managing expectations, and creating positive customer experiences. Learners will explore real-life scenarios to build confidence in handling difficult situations while maintaining professionalism and empathy. Whether you’re new to a customer-facing role or looking to enhance your existing skills, this qualification provides a strong foundation for success in retail, hospitality, business, or public services.
Health and Safety
Gain a solid understanding of workplace safety with this Health and Safety qualification. This course covers key legislation, hazard awareness, and risk prevention to promote a safer working environment for all.
The Award in Health and Safety in the Workplace gives learners a clear understanding of the importance of maintaining a safe and healthy work environment. Topics include risk assessments, hazard identification, accident prevention, and the responsibilities of both employers and employees under current UK legislation. Learners will gain insight into common workplace risks — including slips, trips, falls, manual handling, fire, and electrical safety — and learn how to minimise them effectively. This course is ideal for anyone in a workplace role, helping employers demonstrate compliance with Health and Safety Executive (HSE) requirements while building a stronger safety culture across their teams.
Food Safety & Hygiene
Learn how to handle, prepare, and store food safely with this Food Safety and Hygiene course. Perfect for catering and hospitality professionals, it ensures compliance with food safety regulations and industry best practices.
The Food Safety for Catering course provides essential knowledge for anyone working where food is prepared, cooked, or served. Learners will gain a solid understanding of food hygiene principles, including food contamination, temperature control, personal hygiene, cleaning practices, and pest control. The course also covers legal responsibilities and industry standards for food businesses. Suitable for catering, hospitality, and retail professionals, this qualification ensures compliance with the Food Safety Act and helps organisations maintain a safe, hygienic food-handling environment.
Mental Health Awareness
Develop an understanding of common mental health issues and how to support wellbeing in the workplace. Mental Health Awareness course promotes empathy, resilience, and a more supportive working culture.
Mental Health Awareness helps learners understand the importance of positive mental wellbeing and recognise signs of common mental health conditions. The course explores topics such as stress, anxiety, depression, and how to support colleagues or individuals experiencing mental health challenges. It also promotes strategies for maintaining wellbeing and reducing stigma in the workplace. This qualification is suitable for all employees and managers who want to build supportive, inclusive environments that prioritise mental health as much as physical safety.
Fire Safety
Learn how to prevent, identify, and respond to fire risks with Fire Safety training. Ideal for all employees, it provides essential knowledge on fire prevention, evacuation procedures, and emergency response.
Award in Fire Safety is designed to help learners develop the knowledge needed to prevent fires and respond effectively in emergency situations. Learners will understand fire hazards, the principles of fire prevention, safe evacuation procedures, and how to use firefighting equipment correctly. The course also explains the legal responsibilities of fire wardens and employers under the Regulatory Reform (Fire Safety) Order 2005. Ideal for fire marshals, team leaders, and general employees, this qualification helps ensure every workplace is prepared to manage fire risks responsibly and confidently.
Conflict Management
Gain the confidence to de-escalate tense situations calmly and professionally. Conflict Management course teaches communication strategies, awareness techniques, and practical tools for managing conflict effectively.
Conflict Management equips learners with the communication and behavioural techniques needed to prevent and resolve conflict effectively. The course explores the causes and signs of conflict, situational awareness, and strategies for de-escalation. Learners will develop practical skills for managing difficult conversations, maintaining professionalism under pressure, and promoting a respectful workplace culture. This qualification is particularly valuable for customer-facing staff, security personnel, and managers who regularly deal with challenging interactions.
Safeguarding
Understand your responsibilities in protecting vulnerable individuals Safeguarding qualification. Learn how to identify, report, and respond appropriately to signs of abuse or neglect in any setting.
Young People, and Adults at Risk helps learners understand their roles and responsibilities in keeping others safe from harm. The course covers how to recognise the signs and symptoms of abuse or neglect, respond appropriately to disclosures, and report concerns in line with organisational and legal procedures. Suitable for anyone working in education, healthcare, social care, or community services, this qualification ensures learners are confident and competent in promoting a safe, protective environment for all.